Privacy Policy

Effective Date: 29/3/2024

The Window Cleaner Bristol ("we" or "us" or "our") is committed to respecting and protecting your privacy. This Privacy Policy (the "Policy") details how we collect, use, and protect your personal information when you use our website (https://www.thewindowcleanerbristol.com) and the services provided through it (the "Services").

Information We Collect

We may collect the following types of information from you:

Contact Information:

Such as your name, email address, postal address, phone number.

Usage Data:

Information on how you interact with our Services, including pages visited, features used, time spent, browser information, IP address (e.g. Google Analytics).

How We Use Your Information

We use your information for the following purposes:

Providing Services:

To operate and deliver our Services, including processing transactions, facilitating communication, and personalizing your experience.

Improvement and Development:

To understand how our Services are used and to improve their functionality and user experience.

Communication:

To send you updates, notices, offers, and other information pertinent to our Services or for marketing purposes (subject to your consent).

Legal Basis for Processing

Our processing of your personal information is based on the following legal grounds, depending on the specific circumstances:

Consent:

You have given us clear consent to process your data for a specific purpose.

Contractual Necessity:

Processing is required to fulfill a contract with you.

Legal Obligation:

Processing is necessary to comply with legal or regulatory obligations.

Legitimate Interests:

Processing is necessary for our legitimate interests or the interests of a third party, except where outweighed by your interests or fundamental rights.

Sharing Your Information

We may share your information in the following circumstances:

Service Providers:

With third parties that help us operate, maintain, and improve our services.

Business Transfers:

In the event of mergers, acquisitions, or other corporate reorganisations.

Legal Requirements:

When required by law, or to protect the rights and safety of ourselves, users, or others.

International Data Transfers

If you are located outside of the United Kingdom, your information may be transferred and processed in the United Kingdom or other countries where we operate. We employ appropriate safeguards to ensure your information is protected.

Your Data Subject Rights

Under the GDPR, you have various rights regarding your personal information. These may include:

Right to Access:

To request a copy of your information we hold.

Right to Rectification:

To correct inaccurate or incomplete data.

Right to Erasure:

To request the deletion of your information under certain circumstances.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Security

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse.

Children's Privacy

Our website is not intended for use by children, and we do not knowingly collect information from children.

Changes to this Policy

We may update this Policy. Any changes will be posted here with the effective date.

Contact Us

Please contact us by email at info@thewindowcleanerbristol.com if you have questions about this Policy.