Terms of Business

By using our services you agree to our terms and conditions.

1. What can you expect

Our pure water window cleaning systems will clean all glass, frames and doors on each visit. This method will clean all types of general dirt from your windows although it will not clean any stains, stickers, adhesive, rust or any residue from builders work (plaster, paint, concrete etc). For anything other than general dirt, please let us know prior to the clean. 

2. How often will we visit

We offer 4, 6, 8 or 12 weekly cleaning which can be chosen before making your first booking. We do ask for some flexibility due to extreme weather, staff holidays and any other factors. This could be up to a week either side of your due date.

3. Bad weather

We work all year round in all weathers unless it becomes unsafe for our staff. If the weather does cause your clean to be rescheduled we will let you know by email or text and plan to reschedule within a week.

4. Turning us away

We try to be as reliable as possible but also depend on the customer being reliable. We will make the time slot available for your next clean. On the day of the clean it is too late to replace it with another job and therefore we reserve the right to charge full price if our staff are turned away on the day or the job is cancelled through our office on the day. We also reserve the right to charge the full clean price if access is not made available on the day. If for any reason you wish to miss a clean please let us know at least 48 hours prior to our next visit.

5. Cancellations

If for any reason you wish to cancel, you have the right to do so at any time. you can let us know by email to info@thewindowcleanerbristol.com or by phone on 07769144148. Please let us know by phone or email at least 48 hours before our next visit. If you have signed up for a 4 or 8 weekly clean, you agree to a minimum of 3 cleans. If you cancel before the 3 cleans are completed then we will reserve the right to charge the full outstanding balance.

6. Complaints

We always try to keep standards as high as possible although mistakes can happen. If for any reason you have a complaint please let us know by phone or email within 24 hours. Complaints outside of 24 hours may not be resolved. After a complaint is made within 24 hours we will try our best to have someone out that day or the next working day to rectify the problem. We operate a no refund policy but will always rectify the problem free of charge.

8. Payments

All of our regular customers must sign up to our direct debit scheme through GoCardless before we can book you in. Payments through GoCardless are processed 5 working days after the clean has taken place. Payments are only ever taken after the clean. One-off and gutter cleans are invoiced the following day and expected to pay within 30 working days. Failure to do so will incur extra charges.

7. Confidentiality

All of our customers' details are kept securely on a confidential database and are not shared out to any other individual or company.